We have a 30-day return policy, which means you have 30 days from the date you received your item to return it.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, you can contact us at northedge001@gmail.com. Please note that returns must be sent to the following address: [Room 1101, Wenguang Group, Haicang Building, Haicang District, Xiamen City, Fujian Province, China]
If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. We do not accept uninitiated returns.
If you have any questions about your return, you can always contact us at northedge001@gmail.com.
Damage and Issues
Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or sent in error so that we can assess and correct the problem.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), custom products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on promotional items or gift cards.
Exchanges
The quickest way to ensure you get the item you need is to return the item and purchase a new one if the return is accepted.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days without giving any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether a refund has been approved. If approved, the refund will be refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also need some time to process and post your refund.
If you have not received your refund 15 business days after we approve your return, please contact us at northedge001@gmail.com.
