Warranty registration

User warranty information registration (for purchased users)

Click To Fill In

FORTRESS FAQ

1. What is the case size & material of the FORTRESS?

Size:
Case diameter: 46.1mm
Glass size: 31.5mm
Lug-to-Lug Length: 47.1mm
Case thickness: 15.4mm
Strap width: 26.5mm
Maximum wearing range: 220mm
Net weight of watch: ≈51g

Material:
ABS case
Mineral-hardened glass
TPU strap

(The above dimensions are measured by hand — there may be slight errors; please refer to the actual product.)

2. What type of watch is the NORTH EDGE FORTRESS?

The FORTRESS is a double-display outdoor watch with mechanical hands and a digital screen — DEFENSE ACTIVATED INSTANTLY. It is light and sturdy, a true outdoor companion that is fearless in the face of wind and rain and always ready to go.

3. What is the double-display dial?

The FORTRESS features a double-display dial combining mechanical tactility with digital precision — clear analog reading in daylight, and sharp digital visibility even at night. It blends the emotional warmth of traditional hands with the precision of digital data, built to withstand the challenges of the outdoors while standing out in everyday wear.

4. What about the world time function?

The FORTRESS offers World Time for 33 time zones, keeping you in sync with distant places and fellow explorers. Daylight saving time (DST) can be switched on — when DST is displayed, the time automatically increases by 1 hour.

5. What about the stopwatch?

The chronograph's digital display caps at 23 hours, 59 minutes, and 59.99 seconds. If not stopped manually, the timing will continue indefinitely, resetting automatically upon reaching the maximum value. Its timing functions include total elapsed time, split time (SPL), and a second-place finisher's time. Timing continues running in the background even if you exit the stopwatch mode.

6. What about the countdown timer?

Don't count the time — focus on the goal. The FORTRESS supports a maximum 24-hour countdown with customizable time setting. When the set countdown time is reached, an alarm sounds for 10 seconds — press any button to stop it.

7. What about the alarm functions?

The FORTRESS supports two sets of alarm times (AL1, AL2), one snooze function (SNZ), and an hourly time signal (SIG). When the set alarm time is reached, it sounds for 20 seconds — press any button to stop it. With the snooze function enabled, the alarm sounds for 20 seconds each time, repeating every 5 minutes, for a total of 7 times. The hourly chime sounds twice.

8. What about time display and the date?

The digital display shows normal time (hour, minute, second) while the analog hands indicate hours and minutes. The day of the week automatically updates with the date (adjustable year range: 2000–2099), with 12/24-hour format selection. In 12-hour format, "P" the PM period.

9. What about the backlight and night readability?

A powerful LED backlight lights up the entire display, giving you clear readability during late-night camping or early-morning hikes. In any mode, press the A (LIGHT) button once to illuminate with a 2-second delay. The luminous pointer plus LED backlight makes reading time at night easier.

10. Is the FORTRESS waterproof?

Yes. The FORTRESS has a water resistance rating of 5 ATM, suitable for daily use and swimming. Always avoid hot water, high-pressure water, and chemical exposure.

11. How do I operate the buttons?

Button A: LIGHT / Button B: MODE / Button C: START / Button D: ADJUST. The buttons are designed for reliable operation in the outdoors.

12. Can I adjust the hands of the watch?

Yes. In Hand Adjustment Mode, press and hold Button D for 2 seconds until the time display flashes. Press Button C to move the hands clockwise; press Button A to move them counterclockwise. Before exiting, make sure the hand time matches the LCD display time.

13. Is the FORTRESS suitable for outdoor activities?

Yes. With its ABS case, mineral-hardened glass screen, and TPU strap, the FORTRESS is built light and sturdy — designed for camping, hiking, riding, and everyday outdoor challenges, always ready for wind and rain.

14. What is included in the package?

The package typically includes:
NORTH EDGE FORTRESS Watch
User Manual
Original Gift Box
Warranty Card (Scan the provided QR code to follow our social media, or visit our official website and click "After-Sales Service" to register your warranty information.)

15. How can I contact NORTH EDGE Customer Support?

Email: info@northedgewatches.com
You can also start a chat by clicking the "CHAT" icon on the (https://northedgewatches.com) website.